Frequently Asked Questions

ESF’s 40+ years of operational excellence has prepared us to adapt to changing conditions, ensuring a safe, fun-filled experience for your child. We’ve organized the questions that we have received to date into a Q&A format. We will update this page to anticipate any questions you may have in the months to come.

1I just enrolled - what's next?

Now that your enrollment is complete, here’s what you can expect in the coming months. To help us create the best experience possible for your camper, we’ll ask for additional information soon, including:

 

* Health Forms: Required health forms to ensure a safe camp environment.

* Emergency Contacts & Authorized Pick-Up: Essential information for a smooth daily check-in and pick-up process.

* Add-On Services: Choices for extended care and more to make each day comfortable and convenient.

 

Starting in March, you’ll be able to access a comprehensive checklist on your dashboard, showing each item required to complete your camper’s profile before summer. We’ll be in touch as soon as the checklist is available, so you can get a head start on gathering what’s needed. 

  

Thank you for your patience as we prepare for a memorable camp season! Please don’t hesitate to reach out to our team at customersupport@esfcamps.com with any questions along the way. 

  

Looking forward to a fantastic summer together!

2If I register and decide to cancel, what is your cancellation policy?

We know plans change so we have you covered with our cancellation policy for 2025.

3Can my child be grouped with their friends?

Yes! Due to limited enrollment, we do our best to accommodate at least one friend request per camper.

 

**** **NEW for 2025: **We will honor friend requests after January, 2025 via your Bravo parent portal.  Any friend requests made after May 1, 2025, cannot be guaranteed, but we do our best. If you add weeks during the camp season, your camper may not be in the same group as when they started.

 

*Please note: Your child’s grouping will not be completed until all health form requirements are received. All grouping assignments are done by same rising grade level, program type and camp week(s).*

4Can we sign up for just one week of camp?

There is a two-week minimum on all Traditional Day and Multi-Sports Camps. A one-week minimum is permitted for Specialty STEAM Camps.

 

The longer you go to camp, the more you save! Purchase 6 or more weeks, per camper, and save 4% off tuition.

5Once I’m enrolled, can I add more weeks?

Yes! More camp weeks means more fun! You can add more weeks at any time, based on availability. Additional weeks are subject to the current published tuition rate at checkout. (For example: if you add more weeks after any promotion, you will be adding weeks at the current published rate.)

6How does the Multi-Week Discount work?

The longer you go to camp, the more you save! Purchase 6 or more weeks, per camper, and save 4% off tuition. 

**NEW for 2025** Savings will be applied at the time of initial registration only.

7Once I’m enrolled, can I make changes?

Yes, changes in enrollment can be requested at anytime based upon availability. However, starting June 1, 2025 (or later), a $50 transfer fee per child, per request will be applied for camp program changes  that do now reduce the number of weeks. (e.g., switching from Junior Camp to Multi-Sports Camp).

Please Note: Any changes that affect the number of weeks your camper is enrolled will impact your multi-week discount. For example, if your child was originally enrolled for 6 weeks and received a 4% discount, but you later cancel one week and enroll for 5 weeks, the discount will no longer apply. You will be charged the full tuition for the 5-week enrollment.   Multi-week discounts apply per camper, not per family.

8Do you offer an Optional Lunch Program?

Yes, we offer a weekly lunch program which can be purchased starting in May 2025.  Lunch menus are confirmed in the Spring and shared with registered camp families through our website and via email reminders. Campers with documented food allergies are unable to participate in the optional lunch program.

9What is your age requirement for Mini Camp?

Campers MUST be 3 years old by June 1, 2025. Campers must be potty-trained in order to attend.

10How do you supervise campers and maintain safety?

We maintain one of the lowest camper-to-staff ratios in the camp industry. Our staff are required to complete 15 hours of health and safety training before camp starts. Safety, health, and well-being are a priority, and we’ve put protocols and mandates into place to ensure every summer is a great and safe one! From carline and security to handling special allergies or other needs, you can rest assured that your child is in the best of care.

11Are camp nurses on site?

Yes, we have Registered Nurses on campus, at all times, as part of our health and safety protocols. We also have a Camp Doctor on-call and available to our Camp Staff. Our medical staff reviews all health and safety requirements and medical clearances prior to your child’s first day at camp. All medical clearances are due by May 1, 2025 regardless of when your child’s first day of camp.

12What level of medical care are you able to accommodate for my camper?

For medical condition concerns, please reach out to Jill Cloud, ESF Headquarter’s Nurse at jcloud@esfcamps.com.

13How do you handle allergies at camp?

We take allergies very seriously. As part of the enrollment process, you’ll complete a detailed registration form with any information we should know about your camper’s allergies (seasonal, food, and/or life threatening). Before camp begins, we welcome you to contact us to speak with our Camp Nurse with any questions or to talk through any concerns or specific instructions you, or your physician, may have.

We designate nut-free tables during snack and lunchtime and enforce a strict hand-washing policy. Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed. Parents are responsible for making sure their child’s EpiPen is not expired. EpiPens brought to camp will always remain with your camper’s counselor with written orders from your child’s physician.

14What happens if my camper gets sick during the camp week and misses a day(s)?

Participants who do not attend their registered camp session due to any illness, will **not** receive a refund or a credit for days or weeks missed. We also do not offer make-up days. Please refer to our camp tuition protection for full details related to illness.

 

**2025 CAMP PROTECTION PLAN**

 

The **Camp Protection Plan** is a tuition protection option designed to extend ESF’s General Liability and Cancellation Policy to extend refunds during the camp season to cover cancellations or withdrawals due to a child’s injury or extended illness, evidenced by a doctor’s note. With evidence of a doctor’s note, your camp session may be rescheduled to a later date if space is available.

 

If your camp week session cannot be rescheduled, your enrollment in the **Camp Protection Plan** can provide for a 75% refund of your camp tuition for pro-rated sessions missed. A doctor’s note must be received within 10 days of your child’s injury or illness. Your electronic signature constitutes an understanding and agreement to the ESF Summer Camp Cancellation Policy. During online registration, you can choose to add the Camp Protection Plan for an additional **$60 per camper, per week**.

 

Please note: Camp Protection Plan must be purchased for all enrolled weeks of camp per child at the initial time of registration, applies to each child individually, and is non-discountable, non-transferable, and non-refundable. Once enrolled, the fee is valid only for the selected week(s) listed on the registration form.

 

15Will my camper switch groups during the week?

No. For safety reasons, we do our best to keep campers in a consistent group all week with the same campers and staff.

16Do you offer before and after care services?

Yes, we offer before care and after care, our Club OT services. You may select this service during camp registration or as it gets closer to the start of camp. **Pre-registration is required;** **drop-in service is unavailable.**

17What if I have an outstanding balance from a prior camp year?

If you have an outstanding balance due from a prior camp year, you have been notified multiple times regarding payment. If you enroll for Summer 2025, your enrollment stands the risk of cancellation until your outstanding balance payment is received.

Should you enroll for Summer 2025, ESF reserves the right to apply your 25% deposit and subsequent payments towards your outstanding balance until it is completely paid.

18What is your Tipping Policy?

Over the years, many of our parents ask how they can show appreciation to various staff members. While tipping is not required, it is certainly an appropriate way to reward those staff members who have contributed toward the success of your child’s experience. We leave the amount of the tip up to the discretion of our camp parents.

19Can I receive a financial statement?

Yes, please email customersupport@esfcamps.com  to request a financial statement once your camp season has been completed. The statement will include ESF’s tax ID number.

20What is ESF's tax ID number?

ESF’s Tax ID number is #23-2664898