Frequently Asked Questions

ESF’s 40 years of operational excellence has prepared us to adapt to changing conditions, ensuring a safe, fun-filled experience for your child. We’ve organized the questions that we have received to date into a Q&A format. We will update this page to anticipate any questions you may have in the months to come.

What should I do between enrolling and when camp starts?

You will receive reminders about required supplemental forms including medical clearances, authorized pick up permissions, emergency contacts, T-shirt size, and other relevant camp requirements.  You can also log into your online account, at any time, and review your registration details to find out if anything is still outstanding.  You can also contact us at 1-800-529-CAMP anytime, and we will be happy to help you. 

If I register and decide to cancel, what is your cancellation policy?

We know these times are uncertain and have created a worry-free cancellation policy for 2021. 

Can my child be grouped with their friends?

Yes! As long as campers are in the same grade level, we are happy to honor grouping requests as long as our pandemic health and safety protocols permit this. You can make the request at the time of registration.  As a reminder, camp pods will be smaller this summer, enrollment will be limited and applications will be accepted on a first-come, first-serve basis.

Can we sign up for just one week of camp?

Yes, no minimum weeks required; however, the more weeks you enroll, the more you save with our multi-week savings promotion.  Please note, enrollment will be limited and applications will be accepted on a first-come, first-serve basis.

 

Will the Optional Lunch Program be available?

We will notify parents by May when the optional lunch program menu is available and ready for sign-up. Please note: Children with food allergies are unable to participate in the optional lunch program.

What is your age deadline for Mini Camp?

Campers must be 3 years old by June 1st (or prior to their start of camp and potty-trained).

Will there be swimming this summer?

Yes, based on County and State health guidelines.  Our Aquatics Supplemental Form for optional swimming and after camp enrichment (private lessons) will be available to parents as it gets closer to the start of camp.
This form provides us with your camper’s swimming interest and after the first week of camp, a director will coordinate a schedule for your camper.

How do you supervise or maintain safety?

We maintain one of the lowest camper-to-staff ratios in the camp industry. Campers are never alone – even trips to the restroom.  Our staff is trained to perform head counts throughout the day and during transition periods.

Do you have camp nurses on site?

Yes, we have Registered Nurses on campus, at all times, as part of our health and safety protocols.  We also have a Camp Doctor on-call and available to our Camp Staff.  Our medical staff reviews all health and safety requirements and medical clearances prior to your child’s first day at camp.

What level of medical care for my camper are you able to accommodate?

Chronic medical conditions like diabetes are typically able to be supported at camp. For more serious or specialized conditions, please email us at info@esfcamps.com.

How do you handle allergies at camp?

We take allergies very seriously. As part of the enrollment process, you’ll complete a detailed registration form with any information we should know about your camper’s allergies.  Before camp begins, we welcome you to contact us to speak with our Camp Nurse with any questions or to talk through any concerns or specific instructions you, or your physician, may have.

We designate nut-free tables during snack and lunchtime and enforce a strict hand-washing policy. Our staff members are trained in how to recognize the signs of anaphylactic shock and administer an EpiPen, if needed.  Parents are responsible for making sure their child’s EpiPen is not expired.  EpiPens brought to camp will remain with your camper’s counselor at all times.

Will my camper switch groups during the week?

Campers will be in the same group all week with the same campers and staff to limit exposure to other campers and keep them as safe as possible. 

Will parents or visitors be allowed at camp?

Only essential visitors will be permitted with prior clearance from the Site Director and Camps General Manager. There will be no general visitation allowed by family members or caregivers. All essential visitors will wear a face covering and maintain proper social distancing guidelines.

What if a camper or staff member develops symptoms while at camp?

Campers or staff with possible symptoms will be directed to a quarantined area for further assessment by our camp nurse. Parents/guardians of any camper showing symptoms will be contacted immediately.  If a staff member shows symptoms, he or she will be sent home and instructed to seek medical attention.

What is your procedure for a case of COVID reported on-site?

If we receive notice from a parent/guardian of a confirmed case of COVID-19 amongst our campers, or notice from a staff member that they are confirmed to have COVID-19, we will do the following:

  • Directly contact families of campers who were in direct contact with the camper/staff member in question
  • Notify campers families who were not believed to be in direct contact with the camper but attended the same week of programming.

What type of COVID Response Safety Protocols are in place?

Please see our Advanced Safety Plan™ here.

Will you offer before and after care services?

Yes, we will continue offering before and after care, our Club OT services.  You may select this service during camp registration or as it gets closer to the start of camp.  As part of our Early Bird promotion, if you purchase 6+ weeks of camp, this service is marked free on your account.

I used my FSA funds to purchase camp in 2020. What happens now to my FSA money (Flexible Spending Account)?

We encourage you to check with your employer or benefit provider to address your unique situation. However, you should know the Coronavirus Aid, Relief, and Economic Security (CARES) Act signed into law as of March 27, 2020, contains important provisions that impact Flexible Spending Accounts (FSAs). Under the CARES Act, you can enroll, disenroll or change contribution amounts to Health and Dependent Care FSAs if your status changes because of the COVID-19 pandemic. Note: You must request a change to your FSA within 30 days of your change in status (for example, the date your spouse became unemployed or your child stopped attending daycare).

What's your tax ID number?

Our Tax ID number is #23-2664898